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ABOUT US
ER24 EMS (Pty) Ltd. Is a private, national, emergency medical care service, committed to providing South Africans with efficient, effective emergency response and pre-hospital care.
Supporting all hospitals throughout South Africa both private and public, ER24’s emergency services cover South Africa extensively. In addition, ER24 has branches in all major metropolitan areas and towns around the country as well as contracts with well-established ambulance service providers in the outlying areas.
A single call to 084 124 from anywhere in the country connects you to ER24’s state-of-the-art contact centre where highly trained and dedicated operators often handle in excess of 40 000 emergency calls per month. All calls are answered within seconds of the call being made and with at least one medical doctor experienced in trauma and emergency medicine stationed at the contact centre 24 hours a day; operators are able to make informed decisions about the nature and extent of the emergency at hand.
ER24 does not believe that one shoe fits all, and therefore prefers to work with its clients to tailor a product that best suits the needs of the individuals, various funds and their members.
VISION, MISSION and VALUES
VISION
We strive to be the first call in any medical emergency and respond in a way that reflects real help real fast.
MISSION
Our mission is to deliver efficient emergency medical services in a socially responsible manner. We invest in the development of our people, infrastructure and technology. We foster mutually beneficial long-term relationships. We are innovative in our approach in order to enhance our brand awareness and gain a sustainable competitive advantage.
VALUES
ER24 is its people and the values by which we operate, namely: Professionalism, Integrity, Compassion, Innovation and Balance.
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