| Strategic Feedback Scorecards |
| Financial |
| 21101000 | Scorecard: | Cash Flow | Average Debtors Days | Credit Rating |
| 21101010 | Scorecard: | ROI | New Investment | Days sales in stock holding |
| 21101020 | Scorecard: | Financial Result | Operating Margin | Bad Debts to Turnover |
| 21101030 | Scorecard: | Return on Capital Employed | Asset Utilization |
| 21101040 | Scorecard: | Return on equity | Shareholder Turnover |
| | | |
| Customer |
| 21102000 | Scorecard: | On-time Performance | Delivery Backlogs | % Tenders Won | Market Share | Orders Cancelled |
| 21102010 | Scorecard: | Customer Product/Service Quality Acceptance or Rejection Rate | Customer Referrals / Leads |
| 21102020 | Scorecard: | Customer satisfaction rate | Retention Ratio | Ratio of new customers to old customers |
| 21102030 | Scorecard: | Order Processing | Shipping Delays | Returns |
| | | |
| Internal Business Processes |
| 21103000 | Scorecard: | Number of Activities | Activities ceased | New activities | Scrap Sales |
| 21103010 | Scorecard: | Opportunities Investigated | New Opportunities Started |
| 21103020 | Scorecard: | Accident Ratios | Plant Downtime | Number of Complaints | Guarantees Activated * Equipment Downtime | Low Season Asset/People Utilisation |
| | | |
| Learning & Growth |
| 21104000 | Scorecard: | Investment in Staff Training | Marketing Expense per Customer | % Training Attendance |
| 21104010 | Scorecard: | Leave Taken | Illness days | % Staff on Self-Managed Teams |
| 21104020 | Scorecard: | Internal vs. external appointments | Investment in Research |
| 21104030 | Scorecard: | Staff Turnover | Combined Years of Staffing Experience |
| 21104040 | Scorecard: | Number of successes celebrated |
| | | |
