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The Solutions Team is primarily focused on the training and development of people. The company also offers consulting in standards of operation, workflow processes and specialised consulting services.
Jolante Hesse and her team have eighty-nine years combined experience in training and developing employees in the hospitality industry. All training is conducted to the highest service expectations and performance standards.
All training is outcomes based and courses are personalized to suit the needs of the client.
Countries where training projects have successfully been completed include Botswana, Chile, Kenya, Lesotho, Malawi, Mauritius, Mozambique, Namibia, Russia, Rwanda, the Seychelles, South Africa, Swaziland & Zimbabwe.
Training Courses
- Skills Courses
- Service Orientation Courses
- Communication Courses
- Cultural Awareness Courses
- Management Development Programmes
- Financial Life Skills Courses
- Marketing Courses
- Business Etiquette
- Customised Training Courses - developed from a brief by a client
Hotel, Resort and Restaurant Openings
Jolante Hesse and her team have extensive experience (70 projects to date) in pre-opening consulting and training for the opening, re-branding and/or restructuring of companies in the hospitality industry. Pre-opening training programmes usually comprise a combination of skills and service orientation courses and are developed in accordance with company requirements as well as specific circumstances.
Consulting for Pre-opening of hospitality establishments: design and lay-out, time and motion studies, budgeting, marketing strategising, procurement staffing, Standard Operating Procedures, product design, standards, etc.
Hotel, Resort and Restaurant Openings
The team provides a range of customised consulting services aimed at either solving company specific problems or improving standards and service.
Video Training Programmes
These are practical Skills Video Training Courses which were developed and produced in South Africa.
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