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What does Consumer Law Entail?

In regulatory jurisdictions that provide for it (comprising most or all developed countries with free market economies), consumer protection is a group of laws and organizations designed to ensure the rights of consumers as well as fair trade, competition and accurate information in the marketplace.
The laws are designed to prevent the businesses that engage in fraud or specified unfair practices from gaining an advantage over competitors.
- They may also provide additional protection for those most vulnerable in society.
Consumer protection laws are a form of government regulation that aim to protect the rights of consumers.
- For example, a government may require businesses to disclose detailed information about products—particularly in areas where safety or public health is an issue, such as food.
Consumer protection is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices in the marketplace and get help with consumer complaints.
Consumer interests can also be protected by promoting competition in the markets which directly and indirectly serve consumers, consistent with economic efficiency, but this topic is treated in competition law.

Our Consumer Law Advisory Services

We offer practical, pragmatic, and commercial advice.

Consumers require a special focus. Protection from dangerous or defective products, business malpractice, confusing communications.

We understand the significance of these issues and can help you:

• Make sure that your products and services are safe and compliant, without compromising their attractiveness, design, production, or presentation.

• Ensure that your business deals with online and in-store consumers effectively and within the law.

• Handle complaints, claims, or regulatory interventions if things go wrong.

We help you prevent problems — from designing business-wide compliance programs to supporting in-depth analysis of individual products.

We help you manage risk with appropriate consumer terms and customer journeys and we help you deal with litigation and handle investigations if, despite your best efforts, problems arise.

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