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Our cancellation policy: Waterfall Kennels is possibly the only pet boarding facility which officially opens their high season December bookings annually on the 1st September. In our experience most customers will have confirmed their holiday plans by this time and for that reason our administrative process is simplified, as we don’t expect to have to cope with last minute cancellations, refunds, or date changes. However - we are willing to reimburse customers at 50% of the deposit total provided written notification is received before the 30th of October, thereafter not. Unless we confirm you’re booking status via return mail please do not automatically assume - even with a deposit payment - that your booking is guaranteed. When we start to reach our full capacity certain non-sharing breeds for example can no longer be considered whereas we may still be able to accommodate small sharing female dogs for example? In this instance you will be advised immediately and refunded accordingly. Owners must have annual ‘up-to date’ vaccination records on admission for both cats and dogs. Please consult with your veterinarian regarding these requirements as we also strongly recommend de-worming and the non-compulsory kennel cough vaccine as an additional protection measure, particularly over high season periods.
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