Mugs for Feedback
|
Mugs Are Uniquely Positioned To Deliver FEEDBACK and Info
High-Performance Teams require planning, problem-solving capability, goal striving, initiative, knowledge, reliability, stamina and above all... FEEDBACK!
High-Performance Communication requires verbal clarity, listening, coordination, rapport, debate, role-playing, non-verbal communication and above all... FEEDBACK!
|
|
FEEDBACK BENEFITS
1.
Enhanced Goal Buy-In & Management
2.
Collaboration
&
Relationship BuildinG
3.
Performance Enhancement
|
THE KEY TO
EFFECTIVELY
COMMUNICATING
FEEDBACK
IS TO
REDIRECT
PROGRESS
WHICH REQUIRES THAT IT IS READ AND UNDERSTOOD
WHICH MEANS THAT IT MUST CUT TO THE CORE OF MATTERS WHILE BEING
SHORT
|
Team members that do not feel valued look for other work opportunities. Positive feedback shows you value their contributions. Constructive feedback shows you care and that you are invested in growing their skills and career.
Team leaders that show empathy attract team loyalty.
Regular Feedback that is clearly understood grows team participation, effectiveness and service delivery.
Team members that receive constructive feedback are more likely to declare and utilise their strengths and abilities.
According to PwC, nearly 60% of employees surveyed stated that they would like feedback on a daily or weekly basis.
Feedback reports are often mistaken for criticism largely because they are voluminous and thus are not read but scanned. In these circumstances, constructive criticism tends to be viewed as negative criticism.
|
 |
WHAT IF THE COFFEE STATION HAD NEW MUGS EACH WEEK THAT OFFERED FEEDBACK THAT IS
READ, UNDERSTOOD AND SHORT.
97% OF ORDERS FULFILLED | IN 2 DAYS | WITH 0% RETURNS
This is an example of a MUG FEEDBACK SCORECARD;
it builds buy-in through anticipation and is easily understood and shared.
IDEAS FOR MUG FEEDBACK SCORECARDS
BASED UPON KAPLAN AND NORTON'S BALANCED SCORECARD PERSPECTIVES MAY INCLUDE:
-
Financial
* Cash Flow | Average Debtors Days | Credit Rating
* ROI | New Investment | Days sales in stock holding
* Financial Result | Operating Margin | Bad Debts to Turnover
-
* Return on Capital Employed | Asset Utilization
* Return on equity | Shareholder Turnover
Customer
* On-time Performance | Delivery Backlogs | % Tenders Won | Market Share | Orders Cancelled
* Customer Product/Service Quality Acceptance or Rejection Rate | Customer Referrals / Leads
* Customer satisfaction rate | Retention Ratio | Ratio of new customers to old customers
* Order Processing | Shipping Delays | Returns
Internal Business Processes
* Number of Activities | Activities ceased | New activities | Scrap Sales
* Opportunities Investigated | New Opportunities Started
* Accident Ratios | Plant Downtime | Number of Complaints | Guarantees Activated * Equipment Downtime | Low Season Asset/People Utilisation
Learning & Growth
* Investment in Staff Training | Marketing Expense per Customer | % Training Attendance
* Leave Taken | Illness days | % Staff on Self-Managed Teams
* Internal vs. external appointments | Investment in Research
* Staff Turnover | Combined Years of Staffing Experience
* Number of successes celebrated
Scorecards and variations thereof have been used effectively since the analogy was drawn from a golf scorecard. In defining a scorecard for your use the objectives, measurables and targets should be carefully chosen and these should be benchmarked against current performance. You should ensure that distinction is drawn between measured inputs and outputs on the one hand and the subjective assessment/evaluation of the resultant impact and outcome of the services delivered.
ABOUT US
We are business strategists who have built the most comprehensive Digital Marketing Directory and Site Builder in the world. We have time and again led hands-on turnarounds deemed to be impossible by international management consultants. We have created tried and tested scorecards that just work in delivering high performance. MUGS and INFO is the result of the realisation that PRESENTATION is as important as CONTENT and MUGS and INFO is ideally suited to work with you on executing your strategy. Another source of ideas for feedback lies in reporting on the status of the execution of your strategy.
For a Strategy Execution Checklist e.g. CLICK HERE
|
|
|
|
|
