of what you supply to customers and partner the responsibility for success.
Loyalty is a two-way street. You have to give to get!
Be loyal to your customers!
Their success will be yours!
Loyalty programmes shoud seek to find ways of adding value to enhance the customer experience. Value may, but need not be financial. Often the most prized value received lies in non-financial benefits. Gallup states that less than a third of B2B customers are actively engaged with companies that they do business with. This means that over two thirds have no relationships with their suppliers and are thus easily persuded to switch suppliers. In fact, a good word from a friend or colleague may be all it takes to see the customer switch suppliers.
The key is to ensure that customers realise the value in their relationship with a supplier. When they do they will, if they are provided with value and a simple an convenient channel to to do so. Not only will this ensure that suppliers retain customers but it will ensure that returning customers are joined by their friends and business associates. Value could be found in the following:
Use of assets
Awards & advocacy
Participation in events
Webo Marketing Chapters
WMC's are a group of non-competitive, like minded businesess that seek to establish formal Customer Relationship Management (CRM) enablers including opt-in customer databases for short messaging, email and for a communicator app.
Why be alone on the internet?
When the group act together and consolidate campaign prizes that they each market to their customers the results are stagering.
It is not rocket science!
If the prizes or other incentives have value and are desired then, provided it is qick and easy to do, the campaign will go viral.
PcPe: The People Centred Performance Enhancement eBook is published in over one hundred countries and is available on Amazon. If you seek a turnaround strategy that works this eBook is tried and tested and has turned around small businesses, National Government Departments and even a University Department. You can read the reviews and about the USA 5 Star Award on Amazon. Click the links above to read these books on Webo Apps. TTGO: The book on the right Time to Go Online will help you navigate the challenges of going online. There is no charge for these eBooks - we do not ask for e-mail adresses. If you'd like to chat however, let's set up a strategy session and get your business growing.